Patient Care Coordinator/Receptionist
3.
9 Holt, MI Holt, MI Full-time Full-time $14 - $17 an hour $14 - $17 an hour 20 hours ago 20 hours ago 20 hours ago Holt Eye Care is looking for a new staff member to join our team in the front desk/call center as a Patient Care Coordinator.
We pride ourselves on caring for eyes and the people behind them, and that starts at creating a welcoming and friendly environment for the staff.
We represent our core values of showing up, creating efficiency, working as a team, and going above and beyond for our patients.
Role Expectations:
Gains the confidence and trust of staff through honesty, integrity, and authenticity.
Builds strong patient relationships and creates a welcoming environment for all who enter the office.
Understands the most effective and efficient processes for job functions.
Consistently seeks ways to develop, improve, and be challenged with job expectations and functionalities.
Answers phone to assist with incoming patient scheduling, insurance relations, contact lens ordering, or by directing them to the proper silo.
Obtains all relevant patient demographic information.
Inputs proper data from patient intake forms.
Verifies insurance eligibility and pulling insurance authorizations, fully understanding patient vision plan benefits and being able to explain them using effective communication.
Demonstrates proper check-in of patients and gathers all necessary information.
Collects and posts patient payments.
Job Responsibilities Collects patient information, creating, sending, and updating demographic files for registration purposes.
Answers phones for a multi-location call center and assists patients with correct information or transfers calls to the correct departments Reviews patient's insurance for eligibility and/or specific requirements.
Utilizes a practice management computer system for inputting patient information and appointment status.
Maintains strict patient confidentiality away from work Skills Patient Interaction & World-Class Customer Service Basic Quantitative Skills Basic Software & Application knowledge Integrated Communication Resource Management Education/Background Knowledge Minimum of HS Diploma Previous work in eyecare/insurance (not required but preferred) Job Type:
Full-time Pay:
$14.
00 - $17.
00 per hour Expected hours:
36 - 40 per week
Benefits:
401(k) 401(k) matching Employee discount Health insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Rotating weekends Application Question(s):
Would you be interested in learning additional roles around our office? Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Holt, MI Holt, MI Full-time Full-time $14 - $17 an hour $14 - $17 an hour 20 hours ago 20 hours ago 20 hours ago Holt Eye Care is looking for a new staff member to join our team in the front desk/call center as a Patient Care Coordinator.
We pride ourselves on caring for eyes and the people behind them, and that starts at creating a welcoming and friendly environment for the staff.
We represent our core values of showing up, creating efficiency, working as a team, and going above and beyond for our patients.
Role Expectations:
Gains the confidence and trust of staff through honesty, integrity, and authenticity.
Builds strong patient relationships and creates a welcoming environment for all who enter the office.
Understands the most effective and efficient processes for job functions.
Consistently seeks ways to develop, improve, and be challenged with job expectations and functionalities.
Answers phone to assist with incoming patient scheduling, insurance relations, contact lens ordering, or by directing them to the proper silo.
Obtains all relevant patient demographic information.
Inputs proper data from patient intake forms.
Verifies insurance eligibility and pulling insurance authorizations, fully understanding patient vision plan benefits and being able to explain them using effective communication.
Demonstrates proper check-in of patients and gathers all necessary information.
Collects and posts patient payments.
Job Responsibilities Collects patient information, creating, sending, and updating demographic files for registration purposes.
Answers phones for a multi-location call center and assists patients with correct information or transfers calls to the correct departments Reviews patient's insurance for eligibility and/or specific requirements.
Utilizes a practice management computer system for inputting patient information and appointment status.
Maintains strict patient confidentiality away from work Skills Patient Interaction & World-Class Customer Service Basic Quantitative Skills Basic Software & Application knowledge Integrated Communication Resource Management Education/Background Knowledge Minimum of HS Diploma Previous work in eyecare/insurance (not required but preferred) Job Type:
Full-time Pay:
$14.
00 - $17.
00 per hour Expected hours:
36 - 40 per week
Benefits:
401(k) 401(k) matching Employee discount Health insurance Paid time off Parental leave Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Rotating weekends Application Question(s):
Would you be interested in learning additional roles around our office? Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) Computer Skills:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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